Privacy Policy
Effective date: 2025-01-01 Owner: Arvia Systems (“we”, “us”, “our”) Website: https://arviasystems.com
Contact: support@arviasystems.com
1) What this policy covers
This policy explains what personal data we collect when you visit our site, make a purchase, or contact us; how we use it; and your rights.
2) Data we collect
Website usage data. Standard logs and analytics events (pages viewed, device/browser info, referrer, approximate location).
Purchase & billing data. When you buy, checkout is processed by our payment provider (Lemon Squeezy). They collect billing details (name, email, country, VAT/tax info where required) and payment details. We do not store credit card numbers.
Support communications. Emails or messages you send to us.
License/fulfilment data. Product variant, license scope, and delivery status.
3) How we use data
Provide and improve our website and products
Process orders, deliver licenses, and handle compliance obligations (e.g., tax invoices)
Communicate about your purchase, updates, or important notices
Prevent abuse and detect fraud/security incidents
Meet legal, accounting, and tax requirements
4) Legal bases (EU/UK GDPR)
We process data on the basis of contract (to deliver what you bought), legitimate interests (site security, basic analytics), and consent (where required by law, e.g., cookies/marketing).
5) Sharing
Payment processing: We use Lemon Squeezy to process payments and, in some regions, calculate/collect taxes and issue invoices/receipts. They act as an independent controller/processor for checkout data.
Infrastructure & analytics: Hosting, logging, and optional analytics services that assist our operations.
Legal/compliance: If required by law or to protect our rights.
We do not sell personal data.
6) Cookies & analytics
We use essential cookies for site operations. We may use privacy-friendly analytics (no cross-site tracking, no selling of data). Where required, we will show a consent banner and honor your choice.
7) Data retention
Order and license records: kept for the period necessary for tax/accounting (typically 6–10 years, depending on jurisdiction).
Support emails: kept as long as needed to provide support.
Analytics logs: retained for a limited period for security and performance.
8) International transfers
We may store/process data outside your country. When we do, we rely on suitable safeguards (e.g., SCCs or equivalent mechanisms provided by our vendors).
9) Your rights
Depending on your location, you may have rights to access, rectify, delete, restrict, or object to processing, and to data portability. To exercise rights, email support@arviasystems.com . You may also contact your local supervisory authority.
10) Children
Our site and products are not directed to children under 16. We do not knowingly collect children’s data.
11) Changes to this policy
We may update this policy. We’ll post the new version with an updated “Effective date”.
12) Contact
Questions or requests: hliasstaurou@gmail.com.com